Terms & Conditions


Thank you for visiting www.olivianthelabel.com.

The following terms and conditions apply to all users and customers (hereinafter referred to as “you”) of Olivian The Label through Olivian Pte. Ltd. [201633814C] (hereinafter referred to as   “Olivian”, “us” or “we”), at the Olivian The Label website and/or mobile website.

By using olivianthelabel.com and/or placing an order, you agree to be bound by the terms and conditions set out herein (hereinafter referred to as the “Terms”). Please make sure that you have read and understood the Terms before continuing to surf the website and/or place your order.

You agree that no joint venture, partnership, employment or agency relationship exists between Olivian and you as a result of your use of and/or order from the website.

Olivian reserves the right to amend the Terms from time to time without prior notice to you. The version of the Terms that will apply to your use/ order will be those on olivianthelabel.com at the time you use/ place your order.

Terms of Sale

Thank you for your order.

By placing an order with Olivian, you are (i) offering to purchase an item(s), (ii) representing that you are of legal age (18 years and above) to form a binding contract, and (iii) representing that all information you provide to us in connection with such order is true and accurate and you are an authorised user of the payment method provided. The receipt by you of an order confirmation does not constitute Olivian’s acceptance of an order. A contract between Olivian and you will not be formed until we send you confirmation by e-mail that the item(s) which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

The risk of loss and title for item(s) purchased by you pass to you upon our delivery of the item(s) to the carrier.


Olivian exercises the utmost diligence in processing orders, and will endeavour to dispatch orders quickly. We aim to deliver within 1-3 days following confirmation of an order.

We ship internationally.

Customer satisfaction is our highest priority. Always has been, always will be.

Olivian gladly accepts returns of unworn, unwashed, unaltered, undamaged, and with its original tags intact purchased directly from olivianthelabel.com for a full refund. Item(s) are refunded in the form of merchandise credit usable on future Olivian purchases. Validity of the credit is 2 calendar months from the time the return parcel is processed. There is strictly no extension of the dateline.

We do not do exchanges. We also regret that all accessories, sales items and orders made with promotional codes are final sale.

Please be informed that all expenses incurred from returning the item(s) via a traceable mode shall be borne by you, and are non-refundable. The parcel must also reach us within 14 calendar days (28 calendar days for International Orders) from the day the parcel was delivered upon order confirmation.

To return, kindly email to hello@olivianthelabel.com to initiate a Return Merchandise Authorisation form, which is required to process. Our team will assist you further.

User Content & Material

Olivian does not claim ownership of user-generated content and material.  

Any and all photographs, articles, images, graphics, videos, sounds, music, audio recordings, text, files, profiles, communications, comments, feedback, suggestions, ideas, concepts, questions, data or other content that you (i) submit or post on the website, social media accounts or through tools or applications we provide for posting or sharing such content with us; or (ii) have posted or uploaded to your social media accounts, including but not limited to Instagram, Facebook and Twitter which are tagged with #OlivianOfTheDay or any other Olivian promoted hashtag (collectively “User Content”) shall be deemed non-confidential and non-proprietary. By submitting or posting any User Content, you grant to Olivian and its affiliates a perpetual, irrevocable, royalty-free, worldwide, sub-licensable and transferrable license to copy, publish, translate, modify, reformate, create derivative works from, distribute, reproduce, sell, display, broadcast, host, archive, store, cache, use or otherwise exploit all or any portion of the User Content, as well as your name, persona and likeness included in any User content and your social media account handle, username, real name, profile picture and/or any other information associated with the User Content, in any commercial or non-commercial manner whatsoever, in whole or in part, in any and all distribution channels, forms, media or technology, whether now known or hereafter developed, including but not limited to in stores, printed marketing materials, emails, web pages, social media accounts and for any other marketing, advertising, public relations, sales or promotional purposes with or without attribution and without further notice to you. Neither you, nor any other person or entity, will have the right to (i) receive any royalty or consideration of any kind for the use of the User Content pursuant to these Terms or (ii) inspect or approve the editorial copy or other material that may be used in connection with the User content. Olivian will be free to use any ideas, concepts, know-how or techniques contained in such User Content for any purpose whatsoever, including but not limited to developing, manufacturing and marketing products that incorporates or otherwise rely upon such information. Olivian shall have no obligation to monitor User Content, use or display User Content, compensate you for submitting User content or respond to any User Content. Olivian retains the right, in its sole discretion and without prior notice, to remove, revise or refuse to post any User Content for any reason or no reason. Subject to the licenses granted in the Terms, you retain ownership of any copyright and other rights you may have in the User Content. 

By submitting or posting User Content on the website, on your social media accounts or through any tools or applications we provide for posting or sharing your User Content with us, you represent and warrant that (i) you own or control any and all rights in and to the User Content, and the right to grant all of the rights and licenses in the Terms, and if you are not the holder of such rights, the holder of such rights has completely and effectively waived all such rights and irrevocably granted you the right to grant the licenses stated above without the need for payment to you or any other person or entity; (ii) you have obtained permission from any individuals that appear in the User Content to use, and grant others the right to use, their name, image, voice and/or likeness without the need for payment to you or any other person or entity; (iii) you are 18 years of age or older; and (iv) the User Content does not (a) contain false or misleading information, (b) infringe on the intellectual property, privacy, publicity, statutory, contractual or other rights of any third party, (c) contain any libellous, defamatory, obscene, offensive, threatening or otherwise harassing or hateful content, (d) contain any addresses, email addresses, phone numbers or any contact information or (e) contain computer viruses, worms or other harmful files. Upon request by Olivian, you will furnish Olivian any documentation, substantiation or releases necessary to verify your compliance with the Terms. You are solely responsible for the User Content and you hereby agree to indemnify and hold Olivian and its employees, agents, affiliates, assigns and licensees harmless from any and all damages, claims, expenses, costs or fees arising from or in connection with a breach of any of the foregoing representations or your violation of any laws or rights of a third party. 

Olivian does not guarantee the truthfulness, accuracy or reliability of any User Content or endorse any opinions expressed by you or anyone else. By submitting or posting the User Content you fully and unconditionally release and forever discharge Olivian and its officers, directors, employees and agents from any and all claims, demands and damages (actual or consequential, direct or indirect), whether now known or unknown, of every kind and nature relating to, arising out of or in any way connected with: (i) disputes between you and one or more users or any other person or entity, or (ii) the use by Olivian or you of the User Content, including, without limitation, any and all claims that use of the User Content pursuant to these Terms violates any of your intellectual property rights, copyrights, rights of publicity or privacy, “moral rights,” or rights of attribution and integrity. You acknowledge and agree that Olivian has no control over, and shall have no liability for any damages resulting from, the use (including, without limitation, re-publication) or misuse by you or any third party of any User Content. Olivian acts as a passive conduit for User Content and has no obligation to screen or monitor User Content. If Olivian becomes aware of any User Content that allegedly may not conform to the Terms, Olivian may investigate the allegation and determine in its sole discretion whether to take action in accordance with the Terms. Olivian has no liability or responsibility to users for performance or non-performance of such activities. 

Olivian has the absolute right to remove and/or delete without notice any user content within its control that it deems objectionable. You consent to such removal and/or deletion and waive any claim against Olivian for such removal and/or deletion. Olivian is not responsible or liable for failure to store posted content or other materials you transmit through, including but not limited to, the website or social media accounts. You should take measures to preserve copies of any data, material, content or information you post on the website or related platforms.


Intellectual Property

Olivian respects the intellectual property of others, and we ask that our users and customers to do the same.

Henceforth, the reproduction or representation, in full or in part, of any pages, data or other element of this website and all our social media accounts, including but not limited to Instagram, Facebook and Twitter, by any medium whatsoever, is prohibited and if done without the permission of Olivian constitutes infringement.


Unauthorised Use of the Website

You shall not use any automatic or manual conduct, device, process, software, program, algorithm, methodology or routine, including but not limited a “robot”, “spider” or other similar process or functionality to interfere (or attempt to interfere) with, damage, disable or impose an unreasonable burden or load on, the operation the website and its services, or transmit any worms or viruses or any code of a destructive nature on or to the website and its services.

You shall not use the website and its services for any illegal, obscene, abusive, offensive, harassing, improper or objectionable purpose, to sell or offer to sell any goods or services, to conduct or forward surveys, contests, or chain letters, or for any purposes that is prohibited by the Terms. Illegal and/or unauthorised uses of the website and its services, including, but not limited to, unauthorised framing of or linking to the website and its services or unauthorised use of any “robot”, “spider”, or other automated device on the website and its services, will be investigated and will be subject to appropriate legal action, including, without limitation, civil, criminal, and injunctive redress.


Disclaimers & Limitation of Liability

The material displayed on this website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law, Olivian and all its content providers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law and/or the law of equity and shall not be liable for any damages whatsoever, including but not limited to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this website and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise.

Olivian endeavours to make all reasonable efforts to accurately display the attributes of our products, such as dimensions and colours. The displayed colours of the products will depend on your computer system, and Olivian cannot guarantee that your computer will accurately portray the colours.

The inclusion of any item(s) on www.olivianthelabel.com at a particular time does not imply or warrant that these item(s) will be available at any time. Item(s) displayed may be out of stock or discontinued, and prices are subject to change. If an error in the price of any goods which you have ordered is discovered, you will be informed as soon as possible, and be given the option of reconfirming your order at the correct price or cancelling it. In the event that Olivian does not receive any reply from you within 48 hours, the order shall be cancelled.

Olivian is not responsible for any typographical errors regarding price or any other matter.

Any ambiguity in the interpretation of the Terms shall not be construed against Olivian.


Waiver & Severability

The failure or delay of Olivian to exercise of enforce any right or provision of the Terms shall not constitute a waiver of such right or provision. The invalidity of any term, condition or provision in the Terms shall not affect the enforceability of those portions of the Terms deemed enforceable by the Singapore Courts.


Assignment & Third Party Rights

No person who is not a party to the Terms shall acquire any right under it or be entitled to benefit from any of its Terms even if that person has relied on such terms.


You agree to defend, indemnify and hold Olivian, its directors, officers, employees, agents and affiliates harmless from any and all claims, liabilities, damages, costs and expenses, including reasonable legal costs, in any way arising from, related to or in connection with your use of the website, your violation of the Terms, or the posting or transmission of any material on or through the website by you, including, but not limited to, any third-party claim that any information or materials you provide infringes any third-party proprietary rights.


Governing Law
The Terms as stated and all contractual and non-contractual obligations arising out of, or connected to them shall be governed and construed in accordance with the Singapore law. In the event of any claim or cause of action you may have with respect to Olivian, it must be commenced within 6 months after the claim or cause of action arose and shall submit to the exclusive jurisdiction of the Singapore Courts.



If you see objectionable content or have any questions about the Terms, please contact our team at hello@olivianthelabel.com




Last updated 1st May 2017